SolarVans Privacy Policy
At SolarVans, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information to provide you with our products and services, including custom solar-powered vans, maintenance services, and customer support. The types of information we may collect include:
Name, address, phone number, and email address.
Payment details (e.g., credit card or banking information).
Information about your vehicle preferences and usage.
Records of your communication with us, including emails and calls.
Website usage data collected through cookies and similar technologies.
We collect personal information directly from you or through our website, forms, email correspondence, or phone conversations.
2. Use of Personal Information
We use your personal information for the following purposes:
To provide products and services you request.
To communicate with you about your orders, inquiries, and updates. To process payments and issue invoices.
To improve our products, services, and website.
To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We may disclose your personal information to:
Service providers and contractors assisting with our operations (e.g., delivery companies or payment processors).
Government agencies or law enforcement, as required by law. Third parties with your explicit consent.
We will not sell or rent your personal information to third parties.
4. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Measures include:
Secure storage systems and encrypted payment processing. Access controls and regular security audits.
When your personal information is no longer required, we securely destroy or de- identify it in accordance with our legal obligations.
5. Access and Correction of Personal Information
You have the right to access and correct your personal information held by SolarVans. If you would like to request access or make corrections, please contact us using the details below. We may ask you to verify your identity before fulfilling your request.
6. Cookies and Online Tracking
Our website may use cookies to enhance your browsing experience and collect usage data. You can disable cookies in your browser settings, but some website functionality may be affected.
7. Cross-Border Disclosure
We may store or process your personal information outside Australia in countries that provide comparable privacy protections. If required, we will take reasonable steps to ensure your information is handled in compliance with the APPs.
8. Marketing Communications
With your consent, we may use your personal information to send promotional materials. You can opt out at any time by emailing us at sales@solarvans.com.au
9. Complaints
If you have concerns about how we handle your personal information, please contact us. We will investigate and respond promptly in accordance with the APPs. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
For questions, requests, or complaints about this privacy policy, please contact us:
Email: sales@solarvans.com.au
Phone: 0461 557 750
Address: 34 Todman Rd, Coonabidgee WA 6503 AUSTRALIA